Be sure to also include the operating system, browser name, and version along with any screen shots of an error message you may have received. If all of the steps and suggestions above aren't working for you, please contact us. For information on why your purchase wasn't completed due to an Internal Error, please check the link for more details.If your purchase attempt is declined, this link will give you some more information about the common causes for why a transaction may be declined.:( If you've verified that you are logged in and your purchase hasn't completed, here are some additional steps that may help you out. If this still doesn't work after 24-hours, please contact us so we can help you out with looking into the cause of the problem. To try and refresh any caching issues please check our tips for general purchase help. The most common cause of this is related to a caching delay. I purchased the contents a while ago, but now the game isn't showing that I have. I was successful with the purchase, but I'm not seeing the content when I click on my online save file.
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